Money Back Guarantee
At TheHome.co.uk it's our aim to ensure that all our customers are happy with their purchase, but if you do find that you aren't 100% satisfied we offer an excellent 7 Day Money Back Guarantee. In addition to this, all our products a re covered by superb guarantees for peace of mind.
Price Beat Guarantee
At The Home we actively check our prices against our online competitors, which allows us to offer all our customers the lowest possible prices, and we are confident they can't be beaten. If you do happen to see an identical product advertised online at a lower price please don't hesitate to contact us and we will aim to BEAT any genuine quote by at least £5.
Call Centre Mon-Sat
We are open Mon - Fri 7am to 7pm, Saturday 10am – 6pm. We will soon open on Sundays.
Can’t find what you’re looking for? Have a question about our delivery? Or simply fancy a chat? Use our live chat feature in the bottom right hand corner for live help, right now.
Alternatively you can contact The Home for free on 0800 012 4563.
Free Delivery on Orders Over £300*
By shopping with TheHome.co.uk you can benefit from Free Delivery on all England & Wales orders over £300, which means you can save even more money.
*Delivery to England & Wales is FREE on all orders over £300. Surcharges to areas of Scotland may apply. Contact us for a quote. AB, IV, DD, PA, FK, PH, EH, KY, KW, BT, GY, IM, HS and all Scottish Islands areas incur an additional delivery cost - please contact us for a quote. Premium delivery charges are payable in all instances irrespective of order value.
FREE Delivery on UK mainland orders over £300*
To receive your FREE delivery simply start shopping. *Surcharges still apply in designated areas.
How much will my delivery cost?
England & Wales orders over £300 FREE delivery England & Wales orders under £300 delivery from £14.00* *exclusions as below delivery within England & Wales is FREE on all orders over £300, except AB, IV, DD, PA, FK, PH, EH, KY, KW, BT, GY, IM, HS all Islands areas and Ireland incur an additional delivery cost - please contact us for a quote. Orders are delivered on weekdays and weekends (at extra cost) directly to your home address. If you live within England & Wales, the delivery will be free of charge for all orders over £300*. We will use 2 different methods of carriage which we will determine based on the size of and contents of your order. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you, however they will leave a card for you to contact them to arrange the completion of delivery. Please note: in case where an order is made of furniture either from different suppliers or stored at different locations we may use multiple carriers to deliver your order at pre-agreed different times.
Delivery within England & Wales is FREE on all orders over £300, except AB, IV, DD, PA, FK, PH, EH, KY, KW, BT, GY, IM, HS and all Scottish Islands areas incur an additional delivery cost - please contact us for a quote.
It is the “responsability” of the person accepting the item(s) to CHECK for damage and sign for as either 'dmaged` or a standard signature of “received in good condition'. A signature signed 'UNCHECKED' does NOT entitle you to a replacement item or refund if you happen to open your goods and find damaged parts.
You are entitled to refuse any delivery that doesn't arrive in good condition. If you decided to refuse, please sign: refused as damaged.
1 Man Delivery Service / Standard Delivery
- We'll contact you to arrange a convenient delivery date that suits the carriers pre allocated delivery route
- Delivery between 9:00 am and 6:00 pm (some times earlier in the day or later in the evening)
- Saturday delivery may be possible at times, for an additional charge.
- Front Door Deiver
2 Man Delivery Service - Room of Choice Delivery (+£15
- Delivered by a dedicated two-person delivery team.
- Get a 2 hour time slot the day before delivery and a call up to 1 hour before arrival on the day.
- Your furniture will be carried to the room of your choice and position for you, access permitting.
- Delivered between 8am - 6pm (sometime earlier in the morning or later in the evening).